Engineers and executives from T-Mobile flew into the city after WFAA-TV reported that a baby sitter had trouble reaching 911 when a 6-month-old boy named Brandon needed medical assistance. The sitter was left on hold for 30 minutes. Brandon later died.
Under a new policy, reports about such crimes as simple assault, harassment, vehicle theft and burglary will be taken over the phone by clerks, not cops. Pittsburgh Police Chief Cameron said, “This will take some call pressure off simply by telling people, ‘We’re really sorry, but for this type of routine call, we’re going to have to divert you to the Telephone Reporting Unit.” “That’s a big change,” said one critic.