T-Mobile engineers and Dallas say they’ve made “significant progress” in figuring out why the Dallas 911 call center has been so bogged down by spurious calls, reports the Dallas Morning News. City spokeswoman Sana Syed said complex technological issues have helped create a debacle that has correlated with at least two deaths. What remains unclear is who shares in the blame and whether the problem is fixed. T-Mobile has made technological upgrades that officials declined to elaborate on for security reasons. City officials plan to make their own changes, including the addition of a dozen call takers a day until the issues are resolved.
Engineers and executives from T-Mobile flew into the city after WFAA-TV reported that a baby sitter had trouble reaching 911 when a 6-month-old boy named Brandon needed medical assistance. The sitter was left on hold for 30 minutes. Brandon later died. When two T-Mobile executives took part in a news conference Wednesday, Dallas Voice reporter David Taffet said that his husband, Brian Cross, 52, was dying while Taffet was on hold with 911 for about 20 minutes. At first, city officials blamed a “ghost call” problem coming from T-Mobile phones. City officials had said the phones appeared to be calling 911 multiple times, flooding the queue and leaving hundreds of callers on hold.