Under a new policy, reports about such crimes as simple assault, harassment, vehicle theft and burglary will be taken over the phone by clerks, not cops. Pittsburgh Police Chief Cameron said, “This will take some call pressure off simply by telling people, ‘We're really sorry, but for this type of routine call, we're going to have to divert you to the Telephone Reporting Unit.” "That's a big change," said one critic . . .
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