NM 911 Operator Quits After Telling Teen “Deal With [Shooting] Yourself”


Emergency call operators – 911 dispatchers – are trained differently depending on where they work, but telling a caller to “deal with it yourself” and hanging up on her is not generally accepted protocol, says the Christian Science Monitor. So when 17-year-old Esperanza Quintero called 911 after her friend Jaydon Chavez-Silver, also 17, was shot at a party and got the “deal with it” response from an Albuquerque, N.M. Fire Department dispatcher, she was confused and upset. Quintero said she wished dispatcher Matthew Sanchez had stayed on the line to help calm her down as she waited for emergency services to arrive, rather than hanging up when she got frustrated and used an expletive.

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