Washington, D.C.’s Court Services and Offender Supervision Agency (CSOSA) wanted its community service officers to conduct as many parolee visits as feasible. Only after the agency installed its new case management Web portal did officials notice that a disproportionate number of these accountability visits were being conducted with offenders who posed minimum risks, reports Government Computer News. Agency director Paul Quander discovered that the staff liked visiting with the minimum-security risks because they don't cause problems.
The Supervision and Management Automated Record Tracking (SMART) case management system is the backbone of the agency, Quander said. The system lets officials capture information from disparate systems. They can easily access data on how many people are under supervision, how well they are doing, and how many are on parole, probation, or warrant status. “This is the type of information managers need to know to manage day-to-day operations and to respond to citizens, Congress and others who want to know how their money is being spent,” Quander said.