A national expert on emergency response says the Detroit 911 operators who took calls for help from 5-year-old Robert Turner broke the first three basic rules on how to respond, reports the Detroit News. Scott Freitag, president of the National Academies of Emergency Dispatch in Salt Lake City, said 911 operators should treat every call as legitimate until proven otherwise; follow a script rather than ad-libbing a response, and use a professional and encouraging demeanor.
Meanwhile, attorney Geoffrey Fieger filed a multimillion-dollar lawsuit against the unnamed Detroit 911 operators who took two calls on Feb. 5 after the boy’s mother, Sherrill, 46, passed out. The operators assumed the boy was making prank calls. One told him, “I don’t care, you shouldn’t be playing on the phone. Now put her on the phone before I send the police out there to knock on the door and you gonna be in trouble.” The woman died.