When Justice Fails, Here’s How to Begin the Healing

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Justice for All March, Wash DC 2014. Photo by fuseboxradio via Flickr

Saying "I'm sorry" is a useful start. But justice authorities could take a lesson from medicine by combining a genuine apology with a full disclosure of what went wrong. In today's 24/7 media landscape that's an essential step to rebuilding trust and confidence.
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