New York City debuted a new 911 dispatching system this week with hopes that a new streamlined system will reduce response times to emergencies, reports the New York Daily News. The new system to police operators so a caller to 911 would only have to describe an emergency once before help is dispatched. Under the old system, a caller would first speak to an police call taker who would then connect in a fire department operator, often forcing panicked civilians to repeat themselves.
Now, police dispatchers will send computer messages to fire and emergency medical personnel. The new protocol is part of a $1.5 billion 911 system overhaul that will also include construction of new backup call center.